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The Distance Selling Regulations have been replaced by The Consumer Contracts Regulations  since 2014


The Consumer Contracts Regulations give you cancellation rights when you enter into contracts at a distance over the phone or online.

Your right to cancel

Your right to cancel an order starts when your order is placed and ends 14 days from the day you receive your goods.

Your right to a refund

You will get a refund within 14 days of Wheelchairsite receiving the returned item, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. 

Refunds are generally made by the same method as the original payment.  See the payment provider's terms and conditions.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them on our premises - unmarked and unused. 

Refunding the cost of delivery

Wheelchairsite.com will refund the basic delivery cost of getting the goods to you by us in the first place.


Wheelchairsite will exclude returns if you've broken the seal on the wrapping of goods with a seal for health protection and hygiene reasons, or goods which have been bespoke made or specifically ordered from the Manufacturer.

Note: The minimum cancellation period is 14 days.

ENdynamics Ltd. follow the BHTA Code of Practice and additionally registered with Trading Standards

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