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The Distance Selling Regulations have been replaced by The Consumer Contracts Regulations  since 2014.

Note: Your statutory rights are not affected in any way.


Bariatricshop.com aims to provide broad, general information about bariatric aids and care products available to interested website users. The information on this website should not be construed as expert clinical or medical advice.

Bariatricshop.com attempt to ensure the contents are completely accurate, but website visitors are recommended to consider advice from clinical and medical advisors in the case of personal suitability.

See also our Terms and Conditions webpage.

Order Cancellation

The Consumer Contracts Regulations give you cancellation rights when you enter into contracts at a distance over the phone or online.

Your right to cancel

Your right to cancel an order starts when your order is placed and ends 14 days from the day you receive your goods.

Your right to a refund

You will get a refund within 14 days of Bariatricshop.com receiving the returned item, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. 

Refunds are generally made by the same method as the original payment.  See the payment provider's terms and conditions.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them on our premises - unmarked and unused. 

Refunding the cost of delivery

The responsibility for returning the goods is that of the Buyer. Where legally required, Bariatricshop.com will refund the basic delivery cost of getting the goods to you by us in the first instance.

We recommend that you pay for a tracked/signed delivery for your protection. ENdynamics Ltd. recognise that some customers may not have the means to manage the return. In these cases, and if requested, ENdynamics Ltd. will arrange collection during normal business hours (09:30 - 16:00 - Monday to Friday).


Bariatricshop.com will exclude returns if you've broken the seal on the wrapping of goods with a seal for health protection and hygiene reasons, or goods which have been bespoke made or specifically ordered from the Manufacturer.

Note: The minimum cancellation period is 14 days.

ENdynamics Ltd. follow an independent Code of Practice, are members of the FSB and are registered with Trading Standards.

Recognition Credit:

This Online store was created using thirtybees and Updated June 2020.


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